Support
Frequently Asked Questions
Everything you need to know about ordering a Carbon Society wheel.
What does "made to order" mean?
Every wheel is built after you place your order, to your car and your spec. Nothing is pulled off a shelf, so each build is one of a kind.
Which cars do you build wheels for?
You'll find every make we currently build for under All Makes, with the most popular under Shop by Make on the homepage. Don't see your car? Contact us and we'll let you know what's possible.
How do I know the wheel will fit my car?
Each wheel is built to fit your car's original airbag and controls. Enter your make, model and year in the Vehicle & Fitment step when you order. We confirm fitment and build details with you after you order. If you're unsure about fitment, reach out before ordering and we'll confirm it with you.
Can I reuse my original airbag?
Yes. Our wheels are built around your car's original airbag and steering wheel controls, which move over from your current wheel.
What materials can I choose from?
Carbon fiber and forged carbon, Nappa leather (smooth or perforated), and Alcantara, plus your choice of stitching and accent colors.
How do I customize my wheel?
Choose your options on the product page, step by step. Use the notes field in the Review step for anything extra: stitching color, a center stripe, special requests. Want something completely custom? Tell us about your build.
How long does a build take?
Every wheel is made to order. Production takes an estimated 3–4 weeks and shipping an estimated 1–2 weeks, so most orders arrive in an estimated 4–6 weeks from the order date. These are estimates, not guaranteed dates; we confirm your timeline by email after you order.
How is my wheel shipped?
Every wheel ships fully insured and tracked to your door.
Do you install the wheel?
We don't offer installation. Because a steering wheel swap involves removing and refitting the airbag, we recommend having it installed by a qualified professional.
Is my wheel covered by a warranty?
Yes. Every wheel is covered by our workmanship warranty. If something isn't right, contact us with your order number.
Do you sell paddle shifters separately?
No, we don't sell paddle shifters on their own.
Can I order one of the Signature Builds?
Yes. The Signature Builds on our homepage are signature configurations you can use as inspiration. Contact us about the one you like and we'll build one for your car.
How can I reach you?
Use our contact form, email carbonsocietyllc@gmail.com, or message us on Instagram @carbonsocietyco.